A huge sigh of relief as New Zealand finally enters alert level 2. It feels great being able to move forward. Now we can all get back to property inspections, within the recommended guidelines of course.
Don't worry about having no property inspections during alert levels 3 and 4. The Insurance Council and ombudsman have said that regardless of the alert level claims will not be rejected if inspections are disrupted as a result of Covid-19.
What Insurance Council Says About Virtual Property Inspections
Many landlords and property managers alike have taken a liking to virtual property inspections using platforms like Zoom or Facebook.
As a team, we choose to forgo this option during all alert levels as it would not have achieved the comprehensive detail and examination we need from inspections to ensure the property is in good condition, and would not satisfy the level of service our clients expect.
Looks like we made the right choice, as the Insurance Council has since advised that "virtual inspections are a good supplement to record some information a landlord may require, but it does not replace a physical inspections which is required to meet insurance obligations."
In-Person Property Inspections
So with that said, it's clear that in-person inspections are far preferable to virtual. Here are some guidelines to follow, recommended by Tenancy Services to not only protect yourself and tenants, but also reassure tenants that you are doing all you can to be safe in their home-bubble.
On the day of inspection contact tenants to confirm they are well and ask them to fill in a Covid-19 registration form to confirm they have not been sick in the last 14 days.
Ask tenants to open all doors and cupboards so minimal touching is necessary during the inspection.
Reassure the tenant you are well, have not been sick the last 14 days, and will keep to social distancing throughout the visit.
Hand sanitise before and after inspection.
Wear a face mask and gloves during the entire inspection, and always keep 2m social distancing.
If the tenant is sick you will need to reschedule.
We hope you've found this article informative. If you have any questions, or are considering using Wellington Property Management give us a call and find out how our Wellington Property managers can help you. We manage property in the Wellington and Hutt Valley regions. Feel confident your property and tenants are looked after by our professional Property managers with our property management services .
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Article written: May 2020